Frequently Asked Questions

Booking tickets is a simple 4-step process: 1) Browse available matches, 2) Select your preferred seats on our interactive stadium map, 3) Complete the secure payment, 4) Receive your e-ticket instantly via email.

Yes, you need to create a free account to book tickets. This allows you to manage your bookings, access your e-tickets, and receive important match updates.

Yes! You can add multiple matches to your cart and complete one combined payment. However, seat selection must be done separately for each match.

Yes, there is a limit of 6 tickets per match per account to ensure fair access for all fans. For group bookings, please contact our group sales department.

Once you select seats, they are reserved for 15 minutes to give you time to complete your payment. If the payment is not completed within this time, the seats are released back to general sale.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and secure bank transfers. All payments are processed through our PCI DSS compliant payment gateway.

Absolutely! We use 256-bit SSL encryption and are PCI DSS Level 1 certified. We never store your full credit card details on our servers.

The price you see is the final price. There are no hidden fees. The displayed price includes all taxes and service charges.

Currently, we only accept full payment at the time of booking. However, we are working on installment options for future releases.

Yes, a detailed receipt will be emailed to you immediately after successful payment. You can also download it from your account dashboard.

E-tickets are delivered instantly via email upon successful payment. You will receive a confirmation email with your ticket PDF and QR code attached.

All tickets are digital (e-tickets) for environmental and security reasons. You can print your e-ticket or show it on your mobile device at the stadium entrance.

You can access your tickets in three ways: 1) Download from the confirmation email, 2) Log into your account and go to "My Tickets", 3) Use our mobile app (coming soon).

First, check your spam/junk folder. If you still can't find it, log into your account and go to "My Tickets" to download them. If issues persist, contact our support team.

Ticket transfers are available for most matches. You can transfer tickets through your account dashboard up to 24 hours before the match. Some restrictions may apply for high-demand matches.

Use our interactive 3D stadium map to select available seats. The map shows real-time availability, different price zones, and seat views.

Yes! Our interactive seat map includes a "View from Seat" feature that shows you exactly what you'll see from your selected seat.

We offer three main categories: VIP (premium amenities), Premium (better views), and Standard (great value). Each category has different pricing and benefits.

Yes, all stadiums have accessible seating areas. When selecting seats, filter for "Accessible Seating" to see available options.

Yes, our system allows you to select multiple adjacent seats. Just click on the seats you want, and they'll be added to your cart together.

Gates typically open 3 hours before kick-off. We recommend arriving at least 2 hours before the match to allow time for security checks and finding your seat.

Small bags (max 30x30x15cm), cameras (non-professional), and essential medical items are allowed. Prohibited items include large bags, professional cameras, food/drink from outside, and weapons.

Yes, all stadiums have parking facilities. You can pre-book parking when purchasing your tickets or on match day (subject to availability).

Most stadiums have retractable roofs or covered seating. Matches proceed rain or shine unless there are severe weather conditions. Check the specific stadium's policy.

Yes, all stadiums offer a variety of food and beverage options, including vegetarian and vegan choices. Cashless payments are preferred at most venues.

Refund policies vary by match. Generally, you can cancel up to 30 days before the match for a full refund (minus processing fees). Check the specific match details for exact terms.

If a match is postponed, your tickets remain valid for the new date. If you cannot attend the new date, you can request a full refund within 14 days of the postponement announcement.

In the unlikely event of match cancellation, you will receive a full refund automatically within 10 business days.

Seat changes are subject to availability and may incur a change fee. You can request a seat change through your account up to 48 hours before the match.

We offer an official resale platform where you can safely resell your tickets if you cannot attend. This service is free and ensures tickets are transferred securely.